Refund Policy

All Alcohol Sales Are Final

ALL SALES OF ALCOHOLIC BEVERAGES ARE FINAL.

Thank you for shopping with The Barrel Tap. Because we sell alcoholic beverages, including wine and distilled spirits, returns and refunds are subject to applicable federal, state, and local alcoholic beverage laws and regulations.

Except as expressly stated in this Policy or as otherwise required by applicable law, The Barrel Tap does not accept returns, exchanges, or refunds for alcoholic beverages.

By completing a purchase at TheBarrelTap.com, you acknowledge and agree that alcoholic beverages are sold on a final-sale basis.

We do not accept returns or issue refunds because a customer:

• Changes their mind after purchasing;
• No longer wants or needs the product;
• Finds the product at a different price elsewhere;
• Does not like the taste, flavor, style, or characteristics of the product;
• Purchases more alcohol than needed for an event, party, or other occasion;
• Receives an alcoholic beverage as a gift and wishes to exchange it;
• Fails to properly review the product description, bottle size, vintage, release, proof, ABV, quantity, or other product details before ordering; or
• Otherwise decides after purchase that the product is no longer wanted.

California Alcohol Returns

For purchases subject to California law, alcoholic beverages may only be considered for return, refund, or exchange under the limited circumstances permitted by applicable alcoholic beverage laws and regulations.

California Department of Alcoholic Beverage Control guidance permits a consumer return involving alcoholic beverages that are spoiled, deteriorated, contaminated, or otherwise unfit for human consumption. California ABC guidance also permits an exchange or refund for an alcoholic beverage purchased in error when the container remains unopened and is returned to the seller.

Accordingly, The Barrel Tap will consider claims involving:

1. Spoiled or Unfit Product
If you believe an alcoholic beverage is spoiled, contaminated, deteriorated, or otherwise unfit for consumption, contact us promptly at info@thebarreltap.com. We may request photographs, the original bottle and contents, packaging, lot or batch information, proof of purchase, and any other information reasonably necessary to evaluate the claim.

Do not discard the bottle, contents, cork, closure, packaging, or other evidence until we have reviewed your claim and provided instructions.

2. Product Purchased in Error
If an alcoholic beverage was purchased in error, it may be eligible for a return or exchange only where permitted by applicable law and only if the bottle or container remains completely unopened and in its original condition.

You must contact The Barrel Tap before attempting any return. Do not ship alcoholic beverages back to The Barrel Tap without our prior written authorization and shipping instructions. Alcohol shipment and return restrictions may apply.

Approval of any return, exchange, or refund is subject to verification that the request qualifies under applicable alcoholic beverage laws.

These exceptions do not create a general return policy for alcoholic beverages.

Damaged, Broken, or Leaking Shipments

Please inspect your shipment promptly upon delivery.

If an item arrives broken, leaking, or substantially damaged in transit, contact us at info@thebarreltap.com as soon as possible and provide:

• Your order number;
• Photographs of the damaged bottle or item;
• Photographs of the shipping box and packaging;
• Photographs of any visible carrier damage; and
• A description of the issue.

Please retain the product, bottle, packaging, and shipping carton until your claim has been resolved.

After reviewing the claim, The Barrel Tap may, as appropriate and subject to applicable law and product availability, provide a replacement, store credit, refund, or other resolution.

Minor cosmetic damage to a bottle, label, capsule, box, tube, gift box, or other manufacturer packaging that does not affect the integrity or consumability of the product may not qualify as product damage.

Incorrect or Missing Items

If The Barrel Tap sends an item different from the item shown on your order confirmation, or an item is missing from your shipment, please contact info@thebarreltap.com promptly.

We may require photographs of the product received, packaging, shipping label, and packing materials before resolving the claim.

If we determine that an incorrect item was shipped due to our fulfillment error, we will provide instructions for resolving the issue in accordance with applicable law.

Do not return or ship alcoholic beverages without receiving written authorization from The Barrel Tap.

Order Cancellations

Orders begin processing shortly after they are placed.

A request to cancel an order is not guaranteed.

If you request cancellation before your order has been packaged, fulfilled, tendered to a carrier, or otherwise entered the shipping process, The Barrel Tap may agree to cancel the order at its discretion.

If a discretionary cancellation is approved, a cancellation fee of up to 10% of the order total may apply to cover payment processing, administrative, inventory allocation, and order-processing costs.

Once an order has been fulfilled, packaged for shipment, tendered to a carrier, or shipped, it cannot be canceled.

Nothing in this section limits any rights that cannot legally be waived.

Refused Shipments, Incorrect Addresses & Failed Delivery Attempts

Alcohol deliveries require an adult age 21 or older to receive and sign for the shipment.

Customers are responsible for providing a complete and accurate delivery address and for ensuring that an eligible adult is available to accept delivery.

A customer's refusal of a shipment, failure to provide an adult signature, failure to retrieve a shipment, or failure to accept delivery does not constitute a cancellation or valid return.

If a shipment is returned to The Barrel Tap because of an incorrect or incomplete address, refusal of delivery, failure to provide an adult signature, or unsuccessful carrier delivery attempts, the customer may be responsible for:

• Original shipping charges;
• Return shipping charges;
• Carrier fees;
• Address correction fees;
• Reshipping charges; and
• Other costs actually incurred in connection with the failed delivery.

Any refund or credit, if legally permissible and approved by The Barrel Tap, may be reduced by applicable shipping and handling costs and other charges incurred as a result of the failed delivery.

Shipping Charges

Except where required by law or where the refund results from an error attributable to The Barrel Tap, original shipping, handling, adult-signature, expedited-shipping, and related delivery charges are non-refundable.

Product Images, Packaging & Vintages

Manufacturers occasionally change bottle designs, labels, packaging, gift boxes, vintages, batch information, or other cosmetic features.

A difference in packaging or appearance alone does not make a product eligible for return or refund when the product received is the product ordered, unless the particular characteristic was expressly represented as part of the item purchased or applicable law provides otherwise.

Unauthorized Returns

Do not send any alcoholic beverage or other product back to The Barrel Tap without prior written authorization.

Because alcoholic beverages are regulated products, customers may not independently arrange an alcohol return shipment unless specifically authorized and instructed to do so by The Barrel Tap.

Unauthorized returns may be refused and may not qualify for a refund, exchange, or credit.

Refund Method

When a refund is approved, it will generally be issued to the original payment method used for the purchase unless another method is required or permitted by law.

Processing times after a refund is issued vary depending on the customer's bank, credit card issuer, or payment provider.

Fraudulent or Abusive Claims

The Barrel Tap reserves the right, to the fullest extent permitted by law, to deny claims involving suspected fraud, altered products, product substitution, misrepresentation, abuse of this Policy, or other circumstances in which the information provided does not reasonably support the claim.

We may request additional documentation before approving a refund, replacement, exchange, or credit.

Applicable Law

This Policy is intended to operate in accordance with applicable federal, state, and local laws governing alcoholic beverages.

Where the law of a particular jurisdiction grants a consumer a right that cannot be waived or restricted by this Policy, applicable law will control.

Nothing in this Policy is intended to waive, limit, or disclaim any consumer right that cannot lawfully be waived.

Contact Us

Questions or claims concerning an order should be directed to:

The Barrel Tap
Email: info@thebarreltap.com
Website: TheBarrelTap.com

Please include your order number and sufficient information for us to identify and evaluate your request.